I just wanted to relay my experience with JensenUSA since my bike purchase from them back in March.
Somehow my rear derailleur went into my spokes and snapped off the frame. There's probably only two options here: the screws which stop it from going up over the hub weren't adjusted properly or I lent the bike down and bent the hanger which caused it to go into the spokes when I changed gears for a hill.
Either way - Jensen shipped me a new derailleur, hanger and spokes overnight without asking any questions. They also asked me to fax the bill from my LBS so they could refund me the shop costs - I had the money in my Paypal account the next day. Unbelievable customer service - I will definitely buy from them again.
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