He handed you a line, at least with regards to the privacy thing. PIPEDA went into full effect as of Jan 1 2005, and tha Alberta version came into effect before that.
They can still collect personal data, but they can't use it for any purposes other than what you are aware of when it is collected. (i.e. they are no longer supposed to sell their phone lists unless you consented to it (check the fine print!))
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"The problem with any ideology is that it gives the answer before you look at the evidence."
—Bill Clinton
"The greatest obstacle to discovery is not ignorance--it is the illusion of knowledge."
—Daniel J. Boorstin, historian, former Librarian of Congress
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