After having worked in retail, originally I would just say "After 3 months, you can't expect a replacement on the spot. Wait the 4-6 weeks. I'd only expect a replacement if its been < 30 days."
But really, there is no need for their BS. The second you ask for a receipt printed, they should try to accomodate you. Obviously they have to protect themselves against any sort of scam (as I'm sure happens lots), but not at the expense of REAL customers.
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