Quote:
Originally Posted by LIP MAN
Literally just got ff the phone with Shaw customer support. Had an excellent experience, so much so I'm going to send their feedback a message about the CSR. I know from experience Telus can be a pain that way, but I was impressed today.
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Pretty much this. Me and everyone I've ever known to use Telus has had the world's worst customer service experience with them. Roundabout phone transfers, rude CSRs, finger pointing, etc.
A friend of mine in a rural area had Telus leave a line over-ground for 3 years after installation before they finally buried it, even though it got hit 4 times (for which they made her pay $150 to repair each time) with various equipment.
This is not even to mention that DSL gets lousier ping latency and has less uptime than cable.
Sure wish Shaw had HD Comedy Network and Teletoon however.