I flew on WestJet this week and it was punctual, my bag arrived with me, and there was no snark from the customer service folk. I even got to see the Leafs finish their debacle live in mid-flight. All of the screens that I could see appeared to be working, everyone got offered a drink and a small snack, and it was generally a regular and uneventful flight with no noticeable hardships endured by anyone.
Just balancing out the anecdotal "worst flight ever" stories with how the vast majority of flights go on either airline: You hop on a plane in one city, you sit there for a bit, and you hop off in another city.
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