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Originally Posted by Southside
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Quote:
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WestJet said its on-time performance had slipped during the fourth quarter of 2012 by 14% to 64%, which management blamed on harsh winter weather, high utilization of its aircraft, and the increases in connecting guest delays, where planes are held for connecting passengers.
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So they're blaming delays on flights? lol.
I really don't like how they stack flights with little to no allowance for any delays. Try taking a flight out of GP at the end of the day, I don't think I've ever departed out of there on time.
I'd also like to thank the Westjet Social Media team for having the balls to address issues and concerns raised in this thread. Good customer service guys.