Quote:
Originally Posted by Azure
I realize this can be a problem, and in the world of home renovation, and ESPECIALLY kitchen cabinet reno jobs, issues like the ones you described often happen. I would agree that the customer has the right to withhold payment until the job has been completed. When it HAS been completed, and it was a pain, the customer has the right to ask for a discount or some form of compensation. If the company has half a brain they will figure something out, but even if they don't, the customer is obligated to pay their bill as long as the work is done.
But looking at AR list, a full 75% of the jobs are completed and have been for a while.
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Agreed, but they didn't finish the job and after about a month they finally sent out someone to fix the issues.
Well I had already bought another fridge because my old one wouldn't fit and repaired the scratches and chips as best I could.
They don't deserve another penny and I kind of regret even paying them as much as I did.