My opinion is that we should collect 90% before anything is delivered to the customer. Management, while realizing the problem at hand is slow to do anything though, which leaves sales hanging.
We have enough cash flow month to month to pay bills and meet payroll, which gives us time to work on collecting the rest. I'm beginning to think that isn't a good thing at all. No pressure for management to implement wholesale changes to the process. Lots of great ideas in this thread that would probably make a pretty good difference.
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