Alright, so I went down to the store and asked them for my receipt/invoice. After the girl behind the desk gave it to me, I asked to speak to a manager. She of course stalls and has me tell her the story.
After I tell her everything I've been through up to this point, which she rebutts with her typical Futureshop BS, I tell her that I am VERY unhappy and I will not be satisfied until I either have a) a replacement TV or b) a full refund. At this point, she gets her manager.
The manager comes out, and shortly into our conversation (which he opens with, "Mallory told me everything and unfortunately we can't do anything other than send the TV to Insignia, which will take 4-8 weeks), I discover that this is the same dickwad that I had talked to on the telephone yesterday. He tries to tell me that I didn't explain the whole story to him and that's why it took so long to get the invoice ... riiiight.
He tells me that there is no way that Futureshop can give me a replacement TV/refund after 3 months as that is their "policy". I tell him outright that I don't give a **** about their policy, and that certain situations warrant a bending of the rules, and this just happens to be one of those cases.
I also asked him what he would do in my shoes, to which he agreed that he would be equally as upset, but that he still couldn't do anything as his "hands were tied". I had already lost it at this point, and asked to speak to HIS manager. Of course, his manager isn't there right now, but he says he will call me in TWO DAYS!!
I laugh out loud at this, and I think he realized how ridiculous it was as soon as he said it. He then says that there is another one of his managers working tomorrow, and he will have them call me. I tell him that I want to talk face to face with this person... so apparently I'll be going back there b/w 1-6PM tomorrow to talk to yet another manager. They are also supposedly going to call me at 10AM tomorrow morning.
It was funny to see how near the end of our conversation, the manager would barely look me in the eyes. He just looked down at his paper and fed me his Futureshop BS.
The thing is, if they had just given me the bloody receipt the first time I called, I wouldn't even be making a fuss. I would have been a bit upset about having to wait so long to get my TV back, but likely would have sucked it up and just sent it away.
Anyways, I'll let you know how tomorrow goes. LOL, what a gongshow.
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