What I don't understand is why the owners agreed to be on the show in the first place. They must have agreed that they needed "help" at some point, but being completely unable to handle criticism, what exactly were they expecting help with? It's almost as if they expected Ramsay to waltz in, agree that everything was perfect and beautiful (actually, the place looked legitimately good and the kitchen/freezer was very clean), and then join them in a tirade against the "haters" and "bullies".
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