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Originally Posted by Grunt
So at 4:45 today I finally got a call from Futureshop saying that had found my invoice / receipt. It took them 5 hours, but they found it.
Now of course, they want to send it away to Insignia which they say will take 4-8 weeks. Insane. I haven't gone in yet to collect the invoice/receipt, but I really don't want to wait 1-2 months to get my TV back.
Considering the circumstances, would I be out of line to demand a replacement TV? I used to work in customer service, so I know what it's like to deal with a customer who gets out of line, asking for the moon ... I'm just not used to being that customer :P I'm probably going to head down to Futureshop tonight to get this all settled...
Should I raise a fuss and demand a replacement, or just accept the fact that I have to wait 2 months?
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First, get the reciept in your hands. Don't bring the TV in (keep it in the car).
Then, yes, of course demand that you get yourself a new TV in exchange, or reasonable equivalent )a store credit in the amount that that TV was originally?), for a) The bad TV and b) The incompentance displayed after your original request, and the fact that you've had to go through the hassle to come back to the store 3 times for the simple request.
If they put up any sort of hassle or reluctance (guage it) take your receipt and leave and call the customer service that you called earlier today, and plead the case to them, given all the factors involved, and see what shakes out.
All you've accomplished so far is presenting the reciept you should've been given originally. Given the ridiculous lead time for a repair, and all the hassle you've gone through just to get to this point, don't let up on the gas now...make them fully aware of oyur inconvieniece, and be a PIA to either get the TV fixed quicker, or a replacement TV in its place.