Does Swissair still exist? For some reason I thought it went out of business after the crash off Nova Scotia. I could be completely wrong!
I'm a casual traveller, rarely ever travel for business. Westjet continually has received my business over the years for domestic travel, but I'll admit I'm getting a bit weary of the cash-grabbing and decline in service over the last few years. I'm willing to look closer at flying AC now more than ever.
I do think (and people can feel free to disagree with me) is WestJet still has better on-ground service. I can't think of a time when I've waited in line more than 10 minutes to drop my bags/check in. The two times I flew AC last year (one domestic, one international), the wait was no less than 45 minutes in line, juggling a baby and all the gear. I waited in line patiently and watched as there was a customer service rep who only dealt with first class/elite staus folks - in which there were about four in the 45 minutes I stood there. The rest of the time she twiddled her thumbs. Meanwhile, folks were in danger of missing flights and were getting bumped up to the front of the line, then pushing the rest of us even later. That is the one thing that makes me very hesitant to fly AC, just the rigormorale of checking bags, especially now that we have a toddler.
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