Quote:
Originally Posted by getbak
When their competition is providing the same level of service with more comfortable seats and a high-quality in-flight entertainment system for the same or better price, that's when it becomes a big deal.
People aren't complaining about WestJet not providing something that no one else is providing either, they're complaining about WestJet not providing something that they either used to provide, or something that Air Canada does provide.
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AC is a high quality in flight entertainment system? Are you serious? That thing resets itself all the time, if its working at all.
Of course people can choose between airlines. And I agree WJ services have decayed a bit. I think the concept of this thread has jumped the shark when people complain that the airline, moving someone across the country at 500mph is complaining about diet coke instead of coke zero.
Airlines do some pretty horrible things, some things even more egregious than a lack of selection of diet carbonated beverages. But one thing that's evolved over the years that is as bad as the awful service, and that is princess travelers. If people don't like the entertainment systems mix in an iPad and who knows, maybe bring your own coke zero on to the plane.