Quote:
Originally Posted by Flames in 07
It costs virtually nothing to fly around nowadays AND half its customers needs to be treated like a princess. Like I say they do plenty that is wrong, but they work on nothing margins so if the skimp on TV's now and then that really isn't a big deal in the scheme of things.
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When their competition is providing the same level of service with more comfortable seats and a high-quality in-flight entertainment system for the same or better price, that's when it becomes a big deal.
People aren't complaining about WestJet not providing something that no one else is providing either, they're complaining about WestJet not providing something that they either used to provide, or something that Air Canada does provide.