I also am not in on this group buy, however I deal with these sort of customer service letters at my own company and I think there's a couple things worth mentioning in your letter just to provide whoever reads it with a clearer background of why you expected a quicker shipping date:
It's listed on River City Sports website as 3-5 weeks for normal delivery or quicker if you want rush. You mentioned a few pages ago that rush was part of your deal as per your call on April 2nd. I would definitely put in that prior to placing this order you did some due dilligence and called to find out what the timeline is and was told 3 weeks. Then once you placed the order you were also told 3 weeks. At no point were you informed until after 3 weeks had passed that your order would not be delivered on time and as you had agreed upon. If you have paid for rush (I can't see the invoice image anymore) and
it's listed on the invoice, its a failure to provide an agreed upon service.
I would also point out that on April 23rd you were told the jersey's were in the facility and would be worked on promptly. This should have been your ship date. Two weeks later, you still do not have any idea what your ship date is.
Otherwise, excellent letter.
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