What do you guys think??? Any changes?? just a first draft.
To whom it may Concern,
I wanted to tell you about our recent experience at River City Sports and unfortunately it hasn’t been very good at all. A little background…
A few of us that are members of a Calgary Flames Forum decided it would be a neat idea to order Jarome Iginla Penguin jerseys once we found out he got traded from Calgary. After doing some research online and getting some customer reviews we decided that River City Sports would be the best place to get this done. We submitted our order on April 5th in the amount of ~ $3500.00. I was informed that this order was to be ready within 3-4 weeks as we had wanted the jerseys for the start of the playoffs. In fact, your website says that it is possible for customization to be done within 3-5 weeks if we wanted it rushed.
Fast forward to May 07 and we still have not got any word of the jerseys leaving Winnipeg. I am extremely disappointed at the service and professionalism that River City has demonstrated throughout this venture. We definitely had the option to go with other retailers and in hindsight I wish that we would have.
Here is a link to the internet forum where this topic is being discussed http://forum.calgarypuck.com/showthread.php?t=126366 . If you look through the last few pages, you can see for yourself that the current reputation and brand of River City is sinking pretty fast. What disappoints me even more, is that some people ordered jerseys a few days before and after us and received theirs weeks ago. The fact that we provided you with over $3500.00 of business should have made us a top priority. We even were planning on putting another big order through after we had received our first one. Needless to say, I will find it very difficult to peruse a future relationship with River City Sports. Some members have suggested some sort of compensation in terms of cash back or a specialty item such as a hat for the headache this has caused. I will leave that in your hands. I would appreciate if you could look into the status of the order. I have been dealing with Rob Main (1-800-950-8201) as my first point of contact.
Sincerely,
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