The plot thickens....
BTW I really do appreciate your guys' help on this... I really didn't want to have to turn to trickery to resolve this and it doesn't look like I'm going to have to.
After reading your post, RTTR, I gave the number you listed a call. The first thing I asked them was how long they keep customer information regarding purchases (receipts) on file, and the rep (who was surprisingly competent) told me that she knows for a fact that all stores keep these records for at least 2 years, and that the Futureshop head office keeps this info at least as far back as 2001. She told me that I should go back to the store and if the person at customer service is unhelpful then ask for a manager (although I did ask for a manager earlier who was an idiot).
I am definitely going to ask them to replace the TV on the spot considering how new it is... When I talked to a girl from the store earlier, she told me it would take AT LEAST 4-6 weeks to have the TV sent away and repaired (which I think is completely unacceptable).
If I still can't get help, then I think CaptainCrunch's advice makes the most sense. I'll definitely bring the serial number with me since I know for a fact now that they have this on record and should be able to reproduce a receipt. I will come prepared with my promises of contacting the people you mentioned, CC, just in case it gets ugly.
I'm actually feeling a lot better about this now that I have some ammunition. Thanks a lot guys... I will let you know how it goes!
|