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Grunt · 04-16-2006, 07:51 PM

I apologize for the length of this, but if you could take the time to read it, that would be appreciated.

On January 8th, 2006, I purchased a 26" Insignia LCD TV from Futureshop. Everything was great, up until last night when the TV shut itself off on its own. Since then (once warmed up, so after like 15 minutes) it shuts itself off, and then after you turn it back on, will continue to turn itself off again after being on for approx 10-15 seconds.

I've tried different power outlets and power cables, and even took the batteries out of my remote to make sure it wasn't acting up or something... however, it seems obvious that there is a hardware problem with the TV.

A bit more background... when I initially bought the TV, I purchased it from the NE Futureshop, as it was on sale. I did not purchase their overpriced in store warranty (~20% of the cost of the TV) as I figured the manufacturers warranty would be good enough, as it covered the first year. I also paid in cash (bad idea). They were out of stock, but gave me a waybill pickup slip thing that had my receipt attached to take to the NW store to pickup a TV from there. I did just that, and gave the sales guy at futureshop the waybill/receipt in exchange for my TV.

I noticed a few days later that I didn't get a copy of the receipt, but really didn't think much of it as I didn't anticipate having any problems with the TV, or Futureshop. On this same day however, I did buy Monster component cables from them with my debit card which I did receive a receipt for.

Fastforward to today ... I call up the NE Futureshop, explained the problems I was having and inquired about the process for going through the manufactureres warranty. I also explained that I was never given a receipt for the TV, so they would need to reissue me one. They explained to me that if I did not have a receipt, I was SOL as they do not keep a record of past sales unless purchased via credit card. I was not happy, but decided to try my luck with the NW store.

I call the NW store and explained this to the operator (calmly, without getting upset). She basically told me the same thing... I asked to speak to her supervisor who she promptly put on the phone. This guy was equally as unhelpful, telling me there was nothing they could do, and that I should have purchased their in store warranty if I expected to have them do anything. I lost it at this point and gave him a good reeming out, including threats of never shopping at their store again, and recommending none of my friends/family do either... which unfortunately did absolutely no good as he refused to budge.

I've also called Insignia, who told me that unfortunately I have to go through the store to take advantage of the Manufacturers warranty.

So here I sit, with a nonfunctional 3 month old television that I spent almost $1K on. I'm really at a loss as to what to do, other than to just suck it up, take it to a repair store and pay to have it repaired. This really doesn't seem fair though considering I just bought the damn thing, and they didn't even give me a receipt. I realize that I probably should have paid with CC, and went back when I realized I didn't have a receipt, but I honestly didn't expect that Futureshop would be so hard to deal with.

Does anyone out there have any advice as to what to do from here (or does anyone work at Futureshop who might be able to help me out)? Is there anything else I can do to make Futureshop cover this thing? I'd really just like to have a replacement TV, but I could live with them just honoring the warranty.

Any advice is really appreciated... and thanks for taking the time to read this.

04-16-2006, 07:51 PM	#1
Grunt Scoring Winger Join Date: Oct 2001 Exp:	Problems with returning TV to Futureshop I apologize for the length of this, but if you could take the time to read it, that would be appreciated. On January 8th, 2006, I purchased a 26" Insignia LCD TV from Futureshop. Everything was great, up until last night when the TV shut itself off on its own. Since then (once warmed up, so after like 15 minutes) it shuts itself off, and then after you turn it back on, will continue to turn itself off again after being on for approx 10-15 seconds. I've tried different power outlets and power cables, and even took the batteries out of my remote to make sure it wasn't acting up or something... however, it seems obvious that there is a hardware problem with the TV. A bit more background... when I initially bought the TV, I purchased it from the NE Futureshop, as it was on sale. I did not purchase their overpriced in store warranty (~20% of the cost of the TV) as I figured the manufacturers warranty would be good enough, as it covered the first year. I also paid in cash (bad idea). They were out of stock, but gave me a waybill pickup slip thing that had my receipt attached to take to the NW store to pickup a TV from there. I did just that, and gave the sales guy at futureshop the waybill/receipt in exchange for my TV. I noticed a few days later that I didn't get a copy of the receipt, but really didn't think much of it as I didn't anticipate having any problems with the TV, or Futureshop. On this same day however, I did buy Monster component cables from them with my debit card which I did receive a receipt for. Fastforward to today ... I call up the NE Futureshop, explained the problems I was having and inquired about the process for going through the manufactureres warranty. I also explained that I was never given a receipt for the TV, so they would need to reissue me one. They explained to me that if I did not have a receipt, I was SOL as they do not keep a record of past sales unless purchased via credit card. I was not happy, but decided to try my luck with the NW store. I call the NW store and explained this to the operator (calmly, without getting upset). She basically told me the same thing... I asked to speak to her supervisor who she promptly put on the phone. This guy was equally as unhelpful, telling me there was nothing they could do, and that I should have purchased their in store warranty if I expected to have them do anything. I lost it at this point and gave him a good reeming out, including threats of never shopping at their store again, and recommending none of my friends/family do either... which unfortunately did absolutely no good as he refused to budge. I've also called Insignia, who told me that unfortunately I have to go through the store to take advantage of the Manufacturers warranty. So here I sit, with a nonfunctional 3 month old television that I spent almost $1K on. I'm really at a loss as to what to do, other than to just suck it up, take it to a repair store and pay to have it repaired. This really doesn't seem fair though considering I just bought the damn thing, and they didn't even give me a receipt. I realize that I probably should have paid with CC, and went back when I realized I didn't have a receipt, but I honestly didn't expect that Futureshop would be so hard to deal with. Does anyone out there have any advice as to what to do from here (or does anyone work at Futureshop who might be able to help me out)? Is there anything else I can do to make Futureshop cover this thing? I'd really just like to have a replacement TV, but I could live with them just honoring the warranty. Any advice is really appreciated... and thanks for taking the time to read this.