Quote:
Originally Posted by Southside
From above ..."I have to disagree that things have gone "downhill" since Sean left though. The share price has increased 112% since January 2012, loads are consistently high, we add new codeshare partners almost quarterly, we're starting a new regional carrier, and there's a vision to continue growing the company while returning value to its shareholders all while continuing to provide an exceptional guest experience."
Share price rarely reflects customer satisfaction. Shareholders may be happy, but, I would wager WestJet has far more customers than shareholders. Longer term poor customer satisfaction will drive that share price down.
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But loads are high. That means more people are flying and capacity is being managed appropriately. To boot we're increasing RASM. Even ignoring that we actually measure guest satisfaction, the other measures indicate more people are flying with us and they're willing to pay more than they have previously to do so.
Over 2/3rds of our guests would strongly recommend us to someone else and we've overtaken AC in guest satisfaction once more after a tough couple of years post Sabre cut over. That's not to say we don't have hiccups, but I can say without question Gregg is a great leader for WestJet.