From above ..."I have to disagree that things have gone "downhill" since Sean left though. The share price has increased 112% since January 2012, loads are consistently high, we add new codeshare partners almost quarterly, we're starting a new regional carrier, and there's a vision to continue growing the company while returning value to its shareholders all while continuing to provide an exceptional guest experience."
Share price rarely reflects customer satisfaction. Shareholders may be happy, but, I would wager WestJet has far more customers than shareholders. Longer term poor customer satisfaction will drive that share price down.
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