Curious -- what is your expectation of an airline? Granted, I only travel a couple of times a year, but in my opinion, air travel is utilitarian. No different than riding the bus. It's funny (to me) to see people complain over a $1.50 can of pop or bag of snacks -- is this a big deal? I sort of understand issues with seat comfort, but this isn't a lounge or massage chair; anytime you have to sit still for 1-5 hours, I would think there's a bit of "suck it up" involved.
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