Quote:
Originally Posted by JackJack
If you think Air Canada is the better alternative, read this article.
http://www.thestar.com/business/pers...d_roseman.html
In a nutshell, a guy spends $50,000+ to fly his family of five to Australia over Christmas in Executive Class. One of the seats doesn't recline at all, which essentially makes it pointless to have spent $10,000 on the seat. He asks for a refund or some recompense. All Air Canada gave him was a future travel voucher for $500.
Have fun on Air Canada  |
Someone will be fired over this. Airlines will lineup around the block to get a customer who is prepared to shell out his kind of money and they end up insulting him. For an airline who cant break even, this is a disaster from a PR perspective. The failure to maintain the luxury seat is a huge issue in itself, and this result has bought widespread attntion to it.
Goodbye customer, and i predict whomever made the decision will be unemployed inside 120 days.