Quote:
Originally Posted by Flamesoholic
Yah we told them that the Tech said we could trade in 2 of our HD boxes (the other 2 are too old), but the chick we were talking to still just kept saying no.
What kind of things did you say to get them to deal with you? We know we'd have to still buy the main system and box, all we are looking for is the trade in for the 2 HD boxes and maybe a deal on 2 more portals.
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My box was one of the old motorola ones, and it wouldn't play MPEG4 channels so when I called to ask if they would take it as a trade in they said no it was too old. I asked them if they would give me any sort of deal on the gateway and the CSR said they couldn't, so I asked them if they were sure because I was paying for HD channels the box couldn't access and they were positive I couldn't get a deal but that I can use the easy pay of 36 months at $20 (they tried to hype it up like I was getting a deal on the hardware).
So I said I would like to start the process of cancelling my service with them and the CSR put me through to the cancellations department and the guy asked me why I wanted to cancel. I told him I didn't have an issue with my service, but that I was disappoined Shaw wouldn't give me a discount on new hardware. He said if cost was the problem that I could do that easy pay, so I told him cost wasn't the issue and that I though it was unfair that the current hardware I had worked fine, but I couldn't access a new format of HD channels so I was paying for a service and wasn't getting it. So then he went back to the whole easy pay thing and said how about if I give you a year free of easy pay so it would only be 24 months at $20, I said that would be fine and sign me up.