Quote:
Originally Posted by Flamesoholic
Does anyone have any suggestions on what to say to the CSR when asking about getting Gateway? We just had a Tech in here looking at one of our boxes that died and he told us that they would switch out 2 of our HD boxes for Gateway portals. When we called Shaw to talk to them about switching to Gateway, the CSR told us no, that they wouldn't switch out anything, we'd have to pay the full ding. I've never had to barter for Shaw services before so I'm not sure the best way to go forward. Any suggestions from those of you who have gone through this already?
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Do they not still offer the trade in of some boxes towards a free gateway? Maybe they misunderstood and thought you were going to keep the old boxes and wanted free portals as well?
When I wanted to upgrade my box was too old so they said no, so I asked them to put me through to the cancellations department. Once I got through to them I ended up getting a deal on it.
Edit: I see the price for a gateway and 2 portals is now $498, I would see if they could give you a bit of a discount on that.