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Flamesoholic · 04-01-2013, 02:27 PM

Does anyone have any suggestions on what to say to the CSR when asking about getting Gateway? We just had a Tech in here looking at one of our boxes that died and he told us that they would switch out 2 of our HD boxes for Gateway portals. When we called Shaw to talk to them about switching to Gateway, the CSR told us no, that they wouldn't switch out anything, we'd have to pay the full ding. I've never had to barter for Shaw services before so I'm not sure the best way to go forward. Any suggestions from those of you who have gone through this already?

04-01-2013, 02:27 PM	#443
Flamesoholic Scoring Winger Join Date: Apr 2006 Location: the C of Red Exp:	Does anyone have any suggestions on what to say to the CSR when asking about getting Gateway? We just had a Tech in here looking at one of our boxes that died and he told us that they would switch out 2 of our HD boxes for Gateway portals. When we called Shaw to talk to them about switching to Gateway, the CSR told us no, that they wouldn't switch out anything, we'd have to pay the full ding. I've never had to barter for Shaw services before so I'm not sure the best way to go forward. Any suggestions from those of you who have gone through this already? __________________ RED 'TILL I'M DEAD BABY!