At the end of the day their job is to act as a deterrent to threats of crime in the mall. Once that "threat" is gone out your front doors its no longer your problem.
People have brought up scissors as being a reason why they may have acted so harshly. If you are unarmed and you see a person with scissors who you believe is antagonized, why would you approach him and apprehend him? Isn't that putting yourself at undue risk?
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