The bottom line is this. A good business can being extremely successful on the merits of good products and service, not cheating the system. If someone is willing to cheat the system to get a leg up on his competition, what does that say about the service you can expect? Is he going to deny a grey area warranty claim or break a contract... by gaming the system, instead of doing what's right? You did the right thing sliver. And this is coming from a guy in the most competitive business out there. It was like in the pre-internet days my folks would never do business with companies like AAA-AARDVARK carpet cleaning, because they were just looking for a loophole to get to the top of the yellow pages, instead of actually relying on reputation.
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