[BlackArcher101]

Waste of time. Does hint at compensation in the future, but I LOL at thinking what kind of massive $ amount that will end up being, if any.

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Andrew
Thank you for contacting EA customer support. I apologize for your wait time, as we are experiencing a high-volume of chats today. This is Andrew, how may I help you today?

you
Hi Andrew, I would like to request a refund for my SimCity Digital Deluxe version.

Andrew
For what reason are you requesting a refund?

you
I'm extremely displeased with the ongoing server problems and how it has been handled. In addition, the gameplay is buggy and crashes are common. The experience has left a sour taste in my mouth and the likelihood that I will continue playing is slim.

Andrew
I apologize for the frustration, and can totally appreciate where you're coming from on this matter. Maxis is working *nonstop* to get the servers functioning properly and get you guys back in the game, and I'd be more than happy to help you troubleshoot the game to get rid of the crashes. However, at this time, we are not currently offering refunds for the purchase of SimCity. I apologize for the frustration that I know this causes, as I've been taking these chats all day.

you
I have gone through the numerous guides and FAQ's to ensure the game is working properly, but all signs point to issues on EA/Origins end. At this point I feel robbed of $80 and wish I never bought the game, especially the deluxe version. In addition to the problems above, my friends have received refunds and will no longer be playing. With this game being a multiplayer focused region type, sadly their non-attendance is going to affect my gameplay even more. Why have they been successful in obtaining a refund while I can't?

Andrew
I can only speak to how our policy is. I personally have not given out one refund for this game, as it's against our policy and it'd be a bad move for me to offer one. That's not to say that some kind of compensation won't be offered in the future, but as of right now, I cannot offer a refund. I am genuinely sorry, as I have seen player reaction everywhere, but I'm afraid I need to abide by the policy dictated to me.

you
Then are there other options for me to pursue, such as a supervisor, e-mail, phone call or just trying again? As I said, I personally know some that have received refunds today. If it is policy, then I'm afraid a lot of your coworkers are not following it in the eyes of good customer service.

Andrew
That's disappointing to hear... About my coworkers I mean. I don't have any supervisors available, but you're more that welcome to pursue this through phone. The number is 1-866-543-5435. They'll be taking calls.

Andrew
Is there anything else I can assist you with today?

you
Good to see you are concerned about something, albeit about your coworkers though. Sadly, it took me 80 minutes to finally talk with you and I'm still on hold on the phone, now counting to 114 minutes. Thank you for your time.

LOL, to make it worse, I get the case summary e-mail and the salutation is "Dear refused," like it was changed manually.