My favorite comment was by one driver who was complaining about not knowing who they're picking up using this service. How does having a dispatcher solve this problem? Or furthermore how do they know the dude with his hand up on the side of the street hailing him isn't a rapist?
Bottom line, there would have been no need to invent this service if cab clients weren't hearing the busy tone on their phones often when calling a cab. This is a problem that cab companies created themselves by cutting the supply.
|