I actually know someone who had scalding tea water spilled on her by a WJ flight attendant. She still has scars all over her stomach from it.
When she called the airline to complain and hopefully get some type of apology or compansation, they told her that they couldn't talk to her or do anything for her. She wasn't going to take it to court, but she ended up doing it just because of their crappy attitude about it.
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"A pessimist thinks things can't get any worse. An optimist knows they can."
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