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Originally Posted by photon
Interesting, did she give any more detail as to why? Was it basically the phone call that triggered it? Or is their law regarding fixed term tenancies different?
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Not really.
I may call back for a "second opinion." I might also wait for a response to the email I sent, which was more detailed. Its hard to convey everything and have the person understand everything over the phone when they probably take 100's of phone calls like this everyday. She also seemed to think the fact that I turned in the keys to be a deciding factor, but I'm not 100% sure why.
Basically what I think it comes down to is that I was flat out told that I'm off the hook for the apartment, on that premise I returned the keys. I wouldn't have returned them otherwise. I don't have evidence of that, but I have a saved voicemail that explicitly implies that.
What works in my favor is that if they make a claim to the residential tenancies branch, the manager wouldn't have much of a leg to stand on, because she would have to lie that she didn't tell me I'm off the hook. If she did, I can present the saved voicemail which would certainly require some explaining and backtracking on her part.