Well, "delayed baggage" in their terms.
It's been almost 36 hrs since I landed yyc-yvr and still don't have it but apparently will be getting it by tomorrow am.
What pissed me off is I heard a co-worker from Boston had their luggage lost as well and had it delivered to their hotel at 1am this morning.
How the hell does a lost bag get from Boston to Van 24 hrs earlier than a lost bag in Calgary to Van???
I must say anyone who claims Westjet offers better customer service vs competitors is full of crap. No one answers phones nor returns messages, and I am already dreading having to get them to reimburse me for everything I had to buy, including a new suit for my meetings.
They found my bag around noon PST so it would make sense to me that the bag would be on the next flight out to yvr but instead it's on the last flight of the day. Complete BS when they claim they go above and beyond for customers.... Can't wait until they try to **** me out of reimbursing me money.
Westjet, you suck.
/end rant
