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Originally Posted by Draug
I have been fighting with Bell since my first Bill to get my proper deductions. I am so sick of talking (if you can understand them) to those hired out customer service people - they are useless.
I signed up as a new rental customer in October, and according to the website and Bell representative, I was to get Center Ice for 50% this year. I also was to get $10 a month rental credit with the HD package.
I have received the $10 on my second month, but no other months. They say it is coming.
They wont admit to the CI offer, and claim there is no record of it. Does anyone have a printout of the webpage, or some proof of this offer? Of course I didnt print it.
I feel for Displaced... I know exactly what it is like.
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My wife and I just went through this. We're expecting all of the money we were suppose to get back on the next bill here.
I signed a rental agreement with them on Oct.18/05. One of the CSR told of us a deal that if we rent 2 HDTV receivers and choose a package that is more than $47/mth, we'd get a 2 for 1 deal on the receivers.
I also signed up for Center Ice during the promotion, at 50% off so I only $89.50 for the season. As long as you ordered Center Ice before Oct.31/05, you should be paying only half price.
So far, we've received 5 bills and they're all $140+, when my bill should come out to about $80/mth. They never credited us the rental special, so I've been paying $20/mth instead of $10. They charged me $179 for Center Ice. My wife called the 1-800 number for Center Ice, and they corrected the mistake and gave us a confirmation #. The idiots at Bell never gave us any confirmation #'s, so we've been getting the run around. Apparently, the 4 different people we talked to sent the changes to the wrong department!!
Make sure you get a confirmation # for the changes and make sure they send it to the right department. I've never had so many problems before, so this is a first for me. I usually don't call people stupid, but the Billing department at Bell are unbelievably stupid.
/end rant