There are 3 fundamental mistakes you've made in the first place:
1. You trusted a salesman
2. You put your wife's name on the account when YOU are the employee eligible for the corporate rate
3. Once the error has been made, you lack the killer instinct (just like your team) to raise all hell with the Verizon folks, which the missus did effectively and had all the BS sorted out in 30 minutes instead of your 2 months.
