2 enthusiastic thumbs up for Mountain Equipment Coop.
I bought a set of climbing skins from them last spring, and never got a chance to use them. Had a look at them a month or so ago, and realized they were the wrong size for my split (too long).
Walked into MEC with no receipt, no bag, nothing. It actually may have looked like I just grabbed them off the shelf and walked up to the exchange counter.
Buddy at the counter tried to look up my account for the sale history (couldn't find it for some reason), checked to see if all the pieces were in the box (they were), and then issued me a gift card at full retail to get a new set of skins. No hassles whatsoever, when I was expecting to get laughed at.
I also had a buddy who bought a Patagonia coat from them for full price that went on sale 10 days later for half price. Same thing; he went in to see if they would do something (never hurts to ask) and he got a full credit on the difference, when he was expecting to get turned away.
I really have nothing bad to say about that place at all.....except that they charge for parking and charge for a "membership". Not a big deal though.
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