Ya, I'd start by killing the power to the unit, unhook the drain line from the pump (having drained the tub as much as possible), and put a pan under the pump, and the hose into the pan as well. (trying to catch as much water as possible, reducing mess, have tons of towels handy). Then try snaking the line (not likely the issue), but also trying to see if you can clean out any debris from the pump, as it could be jammed with something. If that fails, just remove the pump and replace it.
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