Thread: Zendesk
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Old 01-08-2013, 06:20 PM   #5
KTrain
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That's always the problem with introducing new tools. Unless you make it mandatory, it solves a problem for everyone (not just the boss) and is "punishable", very few staff members will want to change the way they've been doing things.

We had a similar issue when trying to introduce an Intranet at one of my previous employers. It didn't solve an immediate problem for most employees so it was ignored. It wasn't until it showed up on performance evaluations that people started taking it seriously.
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