Quote:
Originally Posted by KTrain
I have clients that use Zendesk for their customer service. Everything I've heard says it's a great tool.
The biggest challenge will be changing the mindset of your staff to make sure they use the product. It'll be wasted money if they're not using it to track all their customer interactions.
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Well that is the problem, and I'm not so sure if it'll work.
It seems like a great tool, but we're talking about people that go crazy if their Security Essentials pops up and says 'scan now.'