Quote:
Originally Posted by TurnedTheCorner
Table 5 is right on the money. CT and the parking authority never really try to improve things, they just strive to be the lesser of two evils.
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That's not true, at least not anymore.
Since the new General Manager of the Calgary Parking Authority took over about 18 months ago, things are far, far more customer-centred. They've implemented a bunch of new good customer programs like $5 fridays ($5 flat rate after 11am Friday), ParkAid, Extend Your Stay (grace period overnight on weekends to reduce drunk driving) etc.
They're also examining cheaper flat rates for lunch hours in the core, and moving forward with the construction (finally) of some more structured parking lots downtown (next one will be near the new Central Library).
As for Transit, I think RouteAhead will be a big turning point for that service. I think in the past they viewed themselves as a no-frills, very basic service, but this is definitely changing. They've already made a lot of strides in better communicating with riders (for instance their use of their Twitter account has been really positive) and other changes.
A big focus of the RouteAhead is customer experience, not just an expanded network. Take a look at the extensive customer experience section of the plan.
http://www.routeahead.ca/wp-content/...-Section-3.pdf