Quote:
Originally Posted by Jing
I agree, really stupid to be asking for compensation when this is a pay per per use service.
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I walked around for an hour on the first night they started having problems with cars not allowing themselves to be signed into in my area. It was -20 and I had my phone up to my slowly freezing ear the whole time talking to a rep on the other end who was directing me to different cars that he was logging into and out of the system trying to find one that would work. They compensated me for that hour, and well they should have. Especially when trying to entice people into using a new service, you want the customer experience to be good or they won't be coming back, and thus you better go above and beyond to make sure that when you don't meet expectations, there is some kind of meaningful acknowledgement of such.