Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Telus 50Mb/10Mb/500GB now available in Calgary

StrykerSteve · 12-23-2012, 11:48 AM

Basically, Telus acknowledged that this program isn't actually rolled out to the public, and is only being given out if it's asked for. There is apparently a "glitch" with the plan on their end, and it's affecting most people who get put on the plan. Basically it screws your upload speed because of an extra "0" in some code or something to that effect.

They are aware of the issue and plan to fix it before officially rolling out the program to everyone. Essentially, this is a beta test.

Problem is, I'm not willing to wait til February to have my internet working properly, so |I threatened to quit Telus if they didn't resolve it. Literally the only way to solve this, was to basically open up the restrictions on my connection by removing what they call, a QOS. With no QOS on my connection, I was free to get my full speeds (and a bit better). This is how I was getting 90+ Mb down for a few hours.

I was warned that if I reboot my modem, it would re-ask for the QOS to be applied, and the temp fix would disappear, and I'd have my issue again. They told me I cold operate in this manner until the official fix was rolled out, at which point they would contact me to let me know that all is good and my problem has been addressed and the QOS had been reapplied.

Internet worked great since last night and into this morning, when suddenly, my net went super slow in the last hour. I did a quick check, and now I'm down to 1.5Mb down / 0.49Mb up.

I'm currently on the phone screaming at Telus in the nicest way possible.

This has been a horrible experience, I gotta say. Shaw is looking better every minute

12-23-2012, 11:48 AM	#48
StrykerSteve Ass Handler Join Date: Feb 2011 Location: Okotoks, AB Exp:	Basically, Telus acknowledged that this program isn't actually rolled out to the public, and is only being given out if it's asked for. There is apparently a "glitch" with the plan on their end, and it's affecting most people who get put on the plan. Basically it screws your upload speed because of an extra "0" in some code or something to that effect. They are aware of the issue and plan to fix it before officially rolling out the program to everyone. Essentially, this is a beta test. Problem is, I'm not willing to wait til February to have my internet working properly, so \|I threatened to quit Telus if they didn't resolve it. Literally the only way to solve this, was to basically open up the restrictions on my connection by removing what they call, a QOS. With no QOS on my connection, I was free to get my full speeds (and a bit better). This is how I was getting 90+ Mb down for a few hours. I was warned that if I reboot my modem, it would re-ask for the QOS to be applied, and the temp fix would disappear, and I'd have my issue again. They told me I cold operate in this manner until the official fix was rolled out, at which point they would contact me to let me know that all is good and my problem has been addressed and the QOS had been reapplied. Internet worked great since last night and into this morning, when suddenly, my net went super slow in the last hour. I did a quick check, and now I'm down to 1.5Mb down / 0.49Mb up. I'm currently on the phone screaming at Telus in the nicest way possible. This has been a horrible experience, I gotta say. Shaw is looking better every minute Last edited by StrykerSteve; 12-23-2012 at 11:53 AM.