This has to be ressurected because I have a pet peeve and it's known as "Sears".
It must be the most hopeless operation in recorded history. I want a simple part for an appliance and it has taken a week to even find out if they have the proper part. I've got the part number, the serial number, the model number, the goddamn instruction manual that says "you need to buy Part XXXXXX" and I still don't know if they have the part. I first contacted them last Monday about this and it took me more than an hour on the phone to even get someone to look. Their "parts department" in Calgary doesn't have a telephone. Literally, the fool at the call center in Saskatchewan said "they don't have a phone there".
Hoping for a miracle I phoned the manufacturer and that lackey said "I can't tell you anything because we have a contract with Sears and they do the service because they are a service oriented company". I just about choked.
As an aside, hair really does come out in clumps when you pull it.
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