Calgarypuck Forums - The Unofficial Calgary Flames Fan Community - View Single Post - Another Dealfind Failure

gottarunnow · 12-18-2012, 07:53 AM

DO NOT GO HERE! Bought my mother a Dealfind voucher which includes a Haircut, Wash, Scalp Massage, Blow Dry and Choice of Partial Highlights or Full Colour. There will be an additional $25 charge for hair exceeding shoulder length.

My mother has a SHORT bob cut and needed a root touch up to blend in with her brown hair. As soon as she got there Bassem (Owner) immediately told her that she would have to pay an additional $25 as her roots are white (duh!) and he couldn't use just hair color on it. He had to charge an additional $25 due to a whole bunch of extra products needed in order to touch up her roots (he was trying to upsell !).

Thank goodness my mom stuck to her guns and told him that he was not honouring his voucher. The $25 was only for past shoulder length hair which she does not have! She proceeded to have a haircut by a lady who was nice and did a good job. At the time of paying for tips and GST he AGAIN insisted that my mom pay an additional $25! Again, my mom has a short bob and only with hair past shoulder length is there an extra $25 charge.

He then started to yell at my mother and said, 'Fine! Don't give me a tip and don't ever come back here again!' He didn't even cut my mother's hair. WHY should he even expect a tip from her? She had already given a cash tip to the lady who cut her hair! Also, the front end receptionist charged my mom 10% GST instead of 5%. My mom was so mortified that when she paid the gst portion it didn’t even occur to her she was overcharged until she returned home.

I was soooo angry after hearing this that I took my mother to the salon the next day to confront and ask Bassem for an explanation and apology for his HORRENDOUS treatment to my mother. He had no excuse or explanation and to make matters even more infuriating, when I asked him to apologize to my mother he glared at me and told ME to apologize to HIM!!!! I wanted to make sure I confronted him during the day when there were other customers in the salon so they would all hear what happened and also indirectly warn them about how he treats and CHEATS his customers. I bet he has never had a customer come in and call him out in front of all his employees and customers!
My mother was humiliated and so embarassed! Is this how they treat customers??? Are they abusive to older women? (My mother is 65yrs) I have reported them to the BBB. I hope no one ever has to experience the abuse my mother received from him!

12-18-2012, 07:53 AM	#54
gottarunnow Draft Pick Join Date: Dec 2012	Pink lime - terrible experience!!!!!!!!! DO NOT GO HERE! Bought my mother a Dealfind voucher which includes a Haircut, Wash, Scalp Massage, Blow Dry and Choice of Partial Highlights or Full Colour. There will be an additional $25 charge for hair exceeding shoulder length. My mother has a SHORT bob cut and needed a root touch up to blend in with her brown hair. As soon as she got there Bassem (Owner) immediately told her that she would have to pay an additional $25 as her roots are white (duh!) and he couldn't use just hair color on it. He had to charge an additional $25 due to a whole bunch of extra products needed in order to touch up her roots (he was trying to upsell !). Thank goodness my mom stuck to her guns and told him that he was not honouring his voucher. The $25 was only for past shoulder length hair which she does not have! She proceeded to have a haircut by a lady who was nice and did a good job. At the time of paying for tips and GST he AGAIN insisted that my mom pay an additional $25! Again, my mom has a short bob and only with hair past shoulder length is there an extra $25 charge. He then started to yell at my mother and said, 'Fine! Don't give me a tip and don't ever come back here again!' He didn't even cut my mother's hair. WHY should he even expect a tip from her? She had already given a cash tip to the lady who cut her hair! Also, the front end receptionist charged my mom 10% GST instead of 5%. My mom was so mortified that when she paid the gst portion it didn’t even occur to her she was overcharged until she returned home. I was soooo angry after hearing this that I took my mother to the salon the next day to confront and ask Bassem for an explanation and apology for his HORRENDOUS treatment to my mother. He had no excuse or explanation and to make matters even more infuriating, when I asked him to apologize to my mother he glared at me and told ME to apologize to HIM!!!! I wanted to make sure I confronted him during the day when there were other customers in the salon so they would all hear what happened and also indirectly warn them about how he treats and CHEATS his customers. I bet he has never had a customer come in and call him out in front of all his employees and customers! My mother was humiliated and so embarassed! Is this how they treat customers??? Are they abusive to older women? (My mother is 65yrs) I have reported them to the BBB. I hope no one ever has to experience the abuse my mother received from him!