Quote:
Originally Posted by jammies
You were wrong that she was stupid to ask if she could pay by debit over the phone. Just because you can't do in Calgary means nothing. Maybe she's not from Canada. Maybe she's from here but has paid for something over the phone by debit in the States. Maybe she knows more about debit cards than you.
See, your assertion wasn't that she couldn't pay for something over the phone by debit here in Calgary. Your assertion was, instead, that she was stupid to think that you could do so. Since it's not a technological barrier but rather one of regulations that don't allow it, she WASN'T stupid and therefore YOU were wrong. Just say it: I was wrong. It's not hard. Nobody will care, except that we'll all feel better that you're not being purposely obtuse and stubborn.
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Spot on, Jammies. As I said earlier, in America, a debit card works completely different. They could've been confused.
Bertuzzied, maybe you should the time devoted to mocking the customers who pay your bills to providing good customer service instead.