Just getting to some news and other topics discussed here over the last little bit. Sorry for the delayed response.
Regarding the news about the Connect smart card system, here is a message from the Calgary Transit representative that works with the Calgary Transit Customer Advisory Group, of which I'm a part.
Quote:
You will soon see in the news that Calgary Transit has cancelled the contract with Telvent, the Connect supplier. They did not deliver a product that met our requirements and timelines. It’s disappointing, but we must have a quality system that’s reliable. Customers will be depending on it.
A number of you participated in the pilot and posted some of your observed problems. Others were noticing too, which resulted in the launch being postponed. During and after that we continued to work with the supplier to rectify the problems; however management eventually reached a conclusion that there was a low probability of success and terminated the contract. Aside from the considerable amount of time that City of Calgary employees have spent working on the project, we did not incur any costs.
The next steps will be to issue another RFP (request for proposal). We will do that in early 2013. Once the new vendor has been chosen we will have a revised timeline, but it is more than a year away.
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This topic will be on the agenda of our next meeting. If anyone has any questions or concerns (other than those posted already), I can bring it up and hopefully get some response.