It hasn't been down for me lately - but I am a little familiar with the kind of cycle you describe. Like Shaw's router/gateway is re-setting itself periodically, or re-obtaining an IP, etc. It happens occasionally with no rhyme or reason seemingly.
Complaining on the phone likely won't get you much. They might send a tech who will check your outlet and signal strength. Otherwise, your're probably SOL. Sucks man.
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