Thanks for the suggestions.
I am not sure how I'd look to see if it was transferred under a newly created account. If I go to logout, there's no option to log in under a 2nd account.
Any idea how I could check to see if that's the issue?
I am also in a tough spot now because I can't re-install as my CD drive doesn't work.
It's quite the problem at this point. Am dreading taking in to get serviced as I live in the Red Deer area but I might not have any other choice.
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