Quote:
Originally Posted by Southside
I've gone from loving Westjet to thinking they were great, then good, then simply on par with their competitors. Now I actually find their service is not good at all. I find they still have the attitude that they were entitled to some years ago, but, their service has seriously declined and they really don't seem to care. I actually tried to find an email address or telephone number for their Guest Relations department and discovered they don't have either. They don't even want to know how they're doing anymore it seems. Has anyone else noticed?
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A quick search of their website will give you this:
Might not be listed as the "Complaint Department", but if you call and voice your concerns to whoever answers that number, I'm sure you will be heard.
How often do you fly with them to make your opinions? Are you flying domestic or international?
I'm biased because I used to work for there, but don't agree with you at all. I'm not going to sit here and bash their competitor, but I would take WJ over AC any day.