So I cancelled my Telus service, sent my equipment back August 8 and verified with the tracking number that it was received on August 10. All throughout August and September my account balance was zero and my account showed closed. At the end of September I threw out my tracking number because the equipment had been received over 6 weeks ago and my account showed closed for more than 1 month. Now in the beginning of October I received a charge for over $550 for unreturned equipment. They are now doing an "investigation" but who knows how long that will take. I've moved to the US and have no money in my Canadian account, yet was charged to my Canadian credit card, so now I have no way to pay my credit card.
I spoke with customer service and she told me they charge everyone for the equipment, no matter if they receive it or not, unless you call them with the tracking number. They are borderline thieves. I was never told to call with the tracking number, just to keep it until the account showed that it was closed and didn't have any charges. I was also told that they can charge me up to 4 months after the account is closed. I wasn't told any of this.
Anyone else gone through something similar?
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