I received a ticket once for not paying when the machine wasn't functioning. It was a freezing cold night, we were late already and in a lot that never seemed to get checked. I tried to fight it but they said had I called and reported the malfunctioning machine they could have made a note. They knocked $15 off the ticket and I felt that was fair as in hindsight not reporting the machine was a stupid on my part. Sorry, not helpful to your situation, but posting so nobody replicates my idiocy.
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